FAQs

Our DIY Craft Kits comes with everything you need ranging from detailed instruction guide, cutting tools, crafting papers, solid plywood sheets and lights as well. However, we're not able to include glue due to shipping restrictions. Nonetheless, we do recommend getting a silicon based glue for our craft projects which you can get from a bookstore or art store!

It really depends, our book nooks have been designed in a way whereby it takes lesser time because there are no coloring/painting required - the plywood pieces are already colored hence it's more of a gluing and pasting craft activity. It should take roughly 4-6 hours to complete. However, we do have customer who love to take their time and complete it over the weekend with their family members or friends!

We do our best to ensure that all of our DIY Craft Kits are simple and straightforward. We're focusing on providing the best experience to anyone who wants to try out DIY Crafting as a hobby! We do have customers who have never tried crafting before and they're now on their way to building their second, third, fourth kit and so on! It's a very unique and thoughtful gift, truly a great way to remind a family member or a friend to take some time off and indulge in relaxing therapeutic crafting activity!

Most of our DIY Craft Ktis are suitable for children age above 10. However, we do have parents telling us that their 6-8 years old children are having a ton of fun with it too. We guess ultimately, it boils down to how are the kits presented to them - if you're giving them the kit and expecting them to build on their own, we do think that it can be a little bit tough for them to complete it. However, if you're planning to build the kit with them and spend some quality time together, meanwhile engaging their inner tinkering and creativity mode, then we do think it's very possible for them to complete it. We do encourage family to do it together as a bonding activity while taking some time off screens!

Yes, simply reach out to us and our team will sort it out for you! However, please do keep in mind that the process can take some time as it's a specific piece which we will need some time to sort it out before sending it over to you.

This is automatically sent to your email address when you place an order. If you have not received your order confirmation within 24 hours, please contact us at contact@dioramaandco.com just in case there is a problem with your order. Please check your spam or junk mail folder in your mailbox before contacting us if the order confirmation has been hijacked.

You will receive a tracking number following your order. You can then go to the Order Tracking page to view the progress of your order.

We do our best to process and ship orders as quickly as possible. If you would like to change your delivery address, please contact us as soon as possible after your purchase. If the order has not yet been shipped, we will be able to make the change. Once the parcel has been dispatched, it will unfortunately no longer be possible to change the address.

There is only a short period of time between the time you place your order and the time we begin processing. If you contact us immediately after ordering, via contact@dioramaandco.com, we may be able to cancel your order before it is processed. Otherwise, we will ship your order and you will be able to cancel once the order is received at your home. You will then have to fill in the withdrawal form that you will find in Annex 2 of our General Terms of Sale.

Shipping times vary but are typically 7–14 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.

Yes, returns and exchanges are possible within 14 days of delivery. Email contact@dioramaandco.com. with your order number and we’ll send instructions.

Payments are processed securely by Stripe and PayPal. We accept Visa, Mastercard, American Express, Discover, as well as Apple Pay, Google Pay, and Shop Pay. Your card is authorized at checkout and charged when your order ships. All transactions are encrypted; we do not store your card details.

We aim to process refunds within 7 days of returning an item. Please note, however, that your bank may take several days to process the payment back into your account. That said, please allow up to ten business days after returning the item to us before contacting us about your refund. We will contact you via email to let you know when your refund has been processed.